Frequently Asked Questions
HOW DO I MAKE A RESERVATION?
Reservations requests can be made online 24 hours a day. Once your reservation is confirmed by an agent, you will receive a confirmation email within 24 hours with all the payment details, contract and house information. You can also book by calling one of our sales associates at (646) 536-7634 or email us at [email protected]
HE RESERVATION RENTAL DEPOSITS ARE REFUNDABLE ACCORDING TO THE
FOLLOWING BREAKDOWN: RESERVATIONS THAT ARE CANCELED 90 DAYS PRIOR TO TENANT S ARRIVAL
DATE, PREMIER WILL GIVE TO THE TENANT A REFUND OF ALL DEPOSITS PAID FOR THE RENTAL
CONTRACT LESS $200USD PROCESSING FEE. IF TENANT CANCELS WITHIN 90 DAYS OF ARRIVAL ALL
PAYMENTS PAID UP TO THE CANCELLATION DATE ARE NON REFUNDABLE EXCEPT THE REFUNDABLE
DAMAGE DEPOSIT - IF THAT AMOUNT HAS BEEN PAID IT WILL BE REFUNDED. ALL CANCELLATIONS MUST
BE MADE IN WRITING VIA EMAIL. EARLY DEPARTURES FORFEIT ANY REFUNDS. Please note that if you are renting Casa Cariño or Casa Hyder the cancellation is 180 days prior to arrival date.
COVID TESTING SITE INFORMATION:
As of January 2022 - the following requirements are required for tourists entering the US from International travel:
The CDC requires all travelers flying to or transiting through the U.S. from international destinations, including U.S. citizens regardless of vaccination status, to provide proof of a negative COVID-19 test taken no more than one calendar day before departure to the U.S. (beginning December 6, 2021) or documentation of recovery from COVID-19. Official CDC guidelines for International travel - CDC Travel Guidelines or check with your official Country Embassies webpage, if you are traveling to destinations outside the US or Mexico. These requirements may change without notice so check your airline carrier for new information before you travel.
Here is our local resource for San Miguel de Allende for all COVID information and testing site prices and services - https://www.covid19sma.com/
Also here is the private testing site information for San Miguel - Private Testing Sites in SMA - there are services listed where you can go directly to the lab or they can come to your house. The easiest site for clients is to go to the parking lot at the Rosewood where there is a mobile testing lab onsite. Please remember you need to take an Antigen or PCR test 24 hours prior to your departure to the US.
CAN YOU ARRANGE TRANSPORTATION?
Yes, absolutely we can arrange your transportation from Queretaro, Leon, or Mexico City. Please ask your agent for costs and car information. We prefer our clients use our transportation services, because we are in constant contact with our drivers and they keep us informed of your journey to the house, etc. Please contact [email protected] to book your service and give you rates.
DO I NEED A CAR IN SAN MIGUEL:
No, you do not need a car here, unless you are staying outside of centro. Taxis and Ubers are always around and easy to find. Executive taxis are around town too - and they are marked with permit numbers on the outside and trunk of their cars. Parking is difficult and it's easier to walk or take a taxi when you are here for short vacation stays.
ARE THERE HOUSE KEEPING SERVICES AVAILABLE IN THE HOUSES:
Each house has maid service. The frequency of the service is different for each house/condo/apartment. Please see the individual property descriptions for the Maid service schedules. Bigger homes over 4 bedrooms have more staff.
SPECIAL REQUESTS:
Please note that if we do not have your special requests within 72 hours of your arrival, then we can not guarantee their delivery.
Thank you for your patience and understanding!
HOUSE KEYS:
Upon departure, please make sure you leave ALL the sets of keys at the house before leaving, as there is a $100.00 USD charge for each key not returned.
After your departure, you will have 48 hours to inform us if you have the keys; if we do not hear from you during that time frame, we will automatically deduct the $100 USD fee. Keys should be sent via FedEx Express or DHL Express, with a tracking number to our office:
Premier San Miguel House Rentals
Calle Canal #82
Zona Centro
San Miguel de Allende, GTO
Mexico 37700
Please note that the keys should be received at our office within a week of your departure; otherwise, we will deduct the $100 USD fee.
DAMAGES:
If any incidents happen during your stay please inform us as soon as you notice them either by sending an email to [email protected] or by calling our office.
Our office is open Monday to Friday from 9 am to 5 pm:
Mexico Phone: + 52 415 154 9460
U.S phone: 646.536.7634 (Dial this number directly from a US phone)
Please be aware that the office phone is forwarded to our emergency phone on the weekends after 5 pm on Friday until 9 am on Monday.